Connex One

The Connex One software is an omni-channel platform that enables contact centres to handle interactions across voice (integrated inbound/outbound dialler system), SMS, email, social, and live chat platforms. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give clients a deeper understanding of their customers and the tools to connect with them for unparalleled results. It also provides comprehensive data analytics elements that help businesses decide who to contact, what time to contact them and which channel to contact them on to maximise results.